How can we help?

Open the game and go to Profile → Account → Restore purchases in Word Crumbs. Make sure you’re signed in to the same App Store or Google Play account you used to buy.

Permanent purchases and subscriptions (such as Remove Ads or Premium) are restored this way. Coins and other items you already used can’t be restored.

Close the game fully and reopen it while you’re online, so the purchase can finish. If it still hasn’t arrived after a few minutes, use the form below and include your order ID. You’ll find it in the receipt email from Apple or Google (Google order IDs start with “GPA.”).

Payments go through Apple and Google, so they handle refunds. On iPhone, use Apple’s Report a Problem. On Android, follow Google Play’s refund steps.

Deleting the app doesn’t cancel a subscription. Cancel it in your store at least 24 hours before it renews:

• iPhone: Settings → your name → Subscriptions, then choose the game.
• Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions.

If you signed in with Google or Apple before, sign in again with the same account (Profile → Account in Word Crumbs) and your save will load.

If you never signed in, progress is tied to the player ID on the old install. If you still know that player ID, send it to us with the form below and we’ll see what we can do.

On your old phone, sign in from the game’s account screen (Profile → Account in Word Crumbs). Then install the game on your new phone and sign in with the same Google or Apple account.

Check that you’re online and that the game is up to date. On Android use Google sign-in, and on iPhone use Sign in with Apple. If it still fails, send us the error message and your device model.

It’s on the game’s account screen: Profile → Account in Word Crumbs. Include it whenever you contact us, so we can find your account.

In the game, go to Profile → Account → Delete account in Word Crumbs. If you can’t open the game, use our account deletion form.

Very little: a random player ID, an age band, your game progress and, if you choose, a sign-in link. The Privacy Policy has the full list, and parents can read our guide for parents.

Ads keep our games free. Depending on the game, you can choose to watch a short ad for a reward (like a hint in Word Crumbs), and there may be ads between levels. Where a game offers Remove Ads, it turns off the between-level ads.

Remove Ads switches off the ads between levels. Optional reward ads are still offered, but only play if you choose them. If between-level ads came back, try Profile → Account → Restore purchases in Word Crumbs.

Yes. Adults choose whether to allow personalised ads when they first play, and can change it any time in Profile → Settings → Privacy in Word Crumbs. Players under 18, or whose age we don’t know, only ever see non-personalised ads.

Use the form below and choose “Bug report”. Tell us the game, your device, the app version (Profile → Settings (at the bottom) in Word Crumbs) and what happened just before the problem. Screenshots help a lot. Reply to our first email and attach them.

Choose “Report a player” in the form below. Tell us the game, their display name, which leaderboard (for example Daily, Weekly or Season), the date and what looks wrong. We review every report. For privacy reasons we can’t share what action we take.

Report it the same way, with the name and where you saw it. We’ll change or remove names that break our rules.